Today, I have the honor of introducing you to Life Coach and Blogger, Davina Haisell of Shades of Crimson.
As substitute teacher (guest writer), Davina will be sharing the lessons she learned when visiting blogging forums.
It’s great to have you here, Davina.
The floor is yours.
Hello everyone. It’s great to be here.
Please take your seats.
When a person is new to blogging it soon becomes clear to them how much they do or don’t know about hosting their own blogs.
I learned the hard way that a person has to do their homework before they even ask a question. How a question is asked largely influences how quickly and accurately it will be answered.
Finding answers in help forums can be a daunting task. It’s an intense atmosphere where bloggers are usually in a highly frustrated state. Their stress can make them seem rude or stupid even when they’re not.
Support staff have a reputation for answering questions with hostility or arrogance and appearing rude to newbies. They claim their rudeness is the product of a direct, get-to-the-point communications style.
They are more concerned about solving problems than making others feel warm and fuzzy, and have little patience with people who seem unwilling to think or do their own homework.
There are steps a blogger can take to make this experience less of a hassle for both parties.
1. The first step is to find the right forum to make sure you don’t post your question where it is off topic.
2. Be precise and informative about the problem.
3. Describe what operating system, version of software and browser you were using when the problem occurred.
4. Describe the research you did first to understand the problem BEFORE you asked your question, and what solutions you tried that didn’t work.
5. Describe changes in your computer or software configuration that could possibly be related.
6. Use meaningful, specific subject headers – “please help me”, just doesn’t cut it.
7. After your problem has been solved send a note to thank all who helped you.
Odds are if you’re new to blogging you’ll make mistakes in these forums and you’ll be told about it – in public. Unfortunately, sometimes you may be personally attacked with no apparent reason.
Hopefully, if you do your homework and follow these steps you can be spared the extra frustration. For more clarification on this, please read HowTo Ask Questions The Smart Way, by Eric Steven Raymond.
Have you found forums helpful?
What’s your opinion on rudeness in support forums?
What other methods do you use to get support for your blog?
Raise you hand and share what you’ve learned about blog forums and/or gaining support for your blog. I’m all ears.
Davina Haisell of Shades of Crimson is a blogger as well as a Life Coach. If she’s not on her blog, you can find her at coaching at Crimson Compass, editing, copy writing, and/or proofreading at Writer Sense, sending messages on Twitter or commenting on a blog.
Photo Credit: spcbrass